Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
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If you need to swap an item
Returns and Exchanges
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Ordering and Payment
How can I order?
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
Is Ordering Online Secure?
Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card, Debit card, UPI, Net Banking and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.
If you have further questions about the security of ordering online from the nynikaa.com, please feel free to e-mail us at customercare@nynikaa.com
What are the terms and conditions?
You can see the terms and conditions in our Policies Page
How to contact customer service?
If you have question regarding our online store (ordering, account questions, technical questions), please contact customercare@nynikaa.com
On pricing and shipping related issues you can contact customer support at Whatsapp No: 7010563051 (Whatsapp Messages only)
Your Account
How do create an account?
Go to this page https://nynikaa.com/my-account/ and click “create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.
How can I retrieve my password?
How do I change my personal details or email address?
You can easily change all your information on your account. Go to login page (https://nynikaa.com/my-account/) and log in, then click “my account” and “edit”. Here you can change all your contact information.
What about Online Security?
Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.
Delivery
Can I track my order?
Once your order is placed, you will get periodic updates through Email at registered email. Our courier partner will also send you an SMS with shipment tracking link.
To track your order for real time status you can follow the following steps.
- Login to your account
- Go to orders page.
- Select your order and check for courier details.
- Go to respective courier website.
- Track your shipment
What is Delivery time?
The tentative delivery period varies from 5-10 days. However, the actual delivery time may vary due to unexpected circumstances.
What is the Shipping cost?
Shipping cost is Free
How to Changing the shipping address?
You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.
My product was damaged upon arrival. What should I do?
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship. This warranty is in lieu of any other warranty expressed or implied, including but not limited to, any implied warranty of merchantability or fitness for a particular purpose. Please notify us within 24 hours of receipt of the product if your shipment is damaged. Unfortunately after this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim. If We determines that there was a defect in the product sold to you, we will replace the product free of charge, or provide a full refund of the invoice price of the product. Please make sure that the product is in the original packaging with all the accessories it came with. We’ll also need an unboxing video and images of the parcel to investigate the discrepancy. You may be asked to share images of the product and the packaging received for us to determine the damage or defect prior to approving the return request. The free replacement will be shipped only once the original order is returned. Please make sure that the product is in the original packaging with all the accessories it came with. We’ll also need an unboxing video and images of the parcel to investigate the discrepancy. This will allow us to determine the damage or defect prior to approving the return request.
